Refund policy

At LivinLuxe, we want you to be happy with your purchase. We take care to ensure that every order reaches you in good condition. If something isn't right with your order, we're here to help.

1. Return Eligibility

You may request a return or replacement if:

  • You received a damaged or defective product.

  • You received an incorrect product or an item different from what you ordered.

  • Your order arrived with missing parts or accessories that were supposed to be included.

Please contact us within 7 days of delivery to report an issue.

To help us resolve your request quickly, please share your order number, a description of the issue, and clear photographs or videos showing the product and its condition.

2. Conditions for Returns

To be eligible for a return, the product should generally:

  • Be unused and in its original condition, wherever applicable.

  • Include its original packaging, accessories, and included components.

  • Be accompanied by proof of purchase or a valid order number.

Products that have been used, damaged after delivery, or returned with missing components may not qualify for a return, except where applicable consumer law requires otherwise.

3. Non-Returnable Situations

Returns may not be accepted for reasons such as:

  • A change of mind after receiving the product.

  • Incorrect product selection by the customer.

  • Damage caused by improper use, mishandling, or unauthorized modification after delivery.

These exclusions do not affect your rights where a product is defective, incorrectly supplied, misrepresented, or otherwise covered by applicable consumer protection laws.

4. Damaged, Defective, or Incorrect Products

If your product arrives damaged, defective, or incorrect, please contact our support team within 7 days of delivery.

Please provide:

  • Your order number.

  • Clear photographs or a video showing the issue.

  • A brief explanation of the problem.

Our team will review your request and, where eligible, arrange an appropriate replacement, return, or refund.

We may request additional information if necessary to assess the issue.

5. Refund Policy

Once your return or refund request has been approved, we will communicate the next steps.

Approved refunds will generally be processed within 5–7 business days after the returned product has been received and inspected, where a return is required.

Refunds will be issued to the original payment method wherever possible. For Cash on Delivery orders, we may request bank account or other payment details necessary to issue the refund securely.

The time taken for the amount to appear in your account may depend on your bank or payment provider.

6. Return Shipping Charges

If a return is approved because the product arrived damaged, defective, or incorrect, LivinLuxe will communicate the applicable return shipping arrangements.

For other eligible returns, any applicable return shipping charges will be communicated before the return is arranged.

We will not impose charges or deductions that are prohibited by applicable law.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests may be accommodated before the order is dispatched. Once an order has been dispatched, cancellation may no longer be possible, and the applicable return process may need to be followed.

If an order is successfully cancelled before dispatch and payment has already been made, the applicable refund will be initiated.

8. Exchanges and Replacements

Replacements are subject to product availability and approval of the request.

If the same product is unavailable, we will discuss an appropriate alternative or refund, as applicable.

9. How to Request a Return or Refund

To initiate a request, contact us using the details below:

Brand: LivinLuxe
Email: livinluxe.in@gmail.com
Website: https://livinluxe.in

Please include your order number and the reason for your request so our team can assist you efficiently.

10. Our Commitment to Customers

At LivinLuxe, customer satisfaction matters to us. We aim to handle every return, replacement, and refund request fairly and transparently.

Nothing in this policy limits any rights available to customers under applicable Indian consumer protection laws.

Thank you for choosing LivinLuxe.

LivinLuxe - Live Better. Live Beautifully.